DATA PROTECTION — 345wi
Your privacy matters to 345wi. This Privacy Policy explains in plain, honest terms exactly what personal data we collect from Pakistani players, why we collect it, how we use it, how long we keep it, and what rights you hold over your own information at all times.
OUR PRIVACY COMMITMENTS
Before you read the full legal detail below, here is what 345wi commits to every registered player across Pakistan — from Karachi to Islamabad, from Lahore to Faisalabad.
345wi does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes — ever. Your data exists solely to deliver the 345wi experience to you and to meet our legal obligations. This is non-negotiable and has never changed since 345wi launched.
Every page of the 345wi platform — including your login, deposit flows, and account settings — is protected by 256-bit SSL encryption. Your personal data and PKR transaction history are stored on encrypted servers with strict access controls and continuous intrusion monitoring.
345wi collects only the personal data necessary for operating your account, processing PKR payments, and meeting regulatory obligations. We do not collect data "just in case." When data is no longer needed and retention periods expire, it is securely deleted or irreversibly anonymised.
You hold meaningful rights over your personal data at 345wi — including the right to access, correct, export, and in many circumstances delete your information. These rights are exercisable at any time by contacting 345wi support. We respond to all privacy requests within 30 days of receipt.
345wi shares your data only with carefully selected third-party service providers who are contractually bound to protect it — such as payment processors like JazzCash and EasyPaisa, game providers, KYC verification services, and fraud prevention tools. We never share more than is strictly necessary.
If 345wi materially changes this Privacy Policy, we will provide you with advance notice — via a platform notification and, where held, by email to your registered address — before those changes take effect. You will always have the opportunity to review any update before it applies to your account.
📌 Important: This Privacy Policy applies to all personal data collected by 345wi through the 345wi.app platform, including account registration, gaming activity, payment processing, customer support interactions, and any promotional participation. By registering a 345wi account or using any 345wi service, you acknowledge that you have read and understood this Policy. If you disagree with any part of this Policy, please discontinue use of the platform and contact us to close your account.
This Privacy Policy is issued by 345wi ("345wi", "we", "us", "our"), the operator of the online gaming platform accessible at 345wi.app. 345wi is a registered gaming brand operating under international gaming licensing standards and serves registered players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and all other locations where access to 345wi is permitted under applicable law.
For the purposes of applicable data protection frameworks, 345wi acts as the data controller in respect of all personal data collected directly through the 345wi platform. Where 345wi engages third-party service providers to process data on its behalf, those providers act as data processors and are contractually bound to process personal data only on 345wi's documented instructions, in accordance with this Policy and applicable data protection standards.
This Policy applies to personal data collected through: (a) the 345wi.app website and all subpages; (b) the 345wi account registration and verification processes; (c) all gaming, betting, and transactional activity conducted through a 345wi account; (d) communications between you and the 345wi customer support team; and (e) any 345wi promotional or loyalty programme participation. This Policy does not govern the privacy practices of any third-party website or service to which the 345wi platform may link.
ℹ️ Note on Language: This Privacy Policy is written in English, which is the governing language of 345wi's legal documentation. In the event of any conflict between a translated summary and this English-language document, the English text shall prevail.
When you create a 345wi account, we collect the personal information necessary to establish and verify your account identity. This includes your full legal name, date of birth (for mandatory 21+ age verification), Pakistani mobile telephone number (used as your primary identifier and for Two-Factor Authentication), and chosen account credentials.
To comply with our anti-money laundering obligations and international licensing requirements, 345wi may require documentary proof of identity. This may include copies of your National Identity Card (CNIC), passport, driving licence, or other government-issued identity documents, together with proof of residential address and, in some cases, source of funds documentation. KYC data is stored securely and accessed only by authorised compliance personnel.
345wi processes and retains records of all financial transactions conducted through your account. This includes deposit amounts, withdrawal requests, payment method details (such as your JazzCash or EasyPaisa account reference), PKR wallet balances, bonus awards and redemptions, and the complete ledger of all wagers placed and outcomes received.
We collect detailed records of your gaming behaviour on the 345wi platform, including games played, bet amounts, game outcomes, session durations, win/loss history, and responsible gaming tool usage. This data is used for account administration, fraud prevention, regulatory compliance, and personalisation of your experience.
When you access the 345wi platform, we automatically collect technical information about your device and connection, including your IP address, device type, operating system, browser type and version, screen resolution, language settings, and pages visited during your session. This data is used for platform security, fraud detection, technical optimisation, and statistical analysis.
When you contact 345wi's customer support team — whether via live chat, email, or any other channel — we retain records of those communications, including the content of messages, timestamps, and the nature of the queries raised. This data is retained for quality assurance, training, dispute resolution, and regulatory audit purposes.
| Data Category | Examples | Collected At | Required? |
|---|---|---|---|
| Registration Data | Full name, mobile number, date of birth | Account registration | Mandatory |
| KYC Documents | CNIC, passport, address proof | Verification request | Mandatory |
| Transaction Data | JazzCash ref, deposit amount, withdrawal history | Payment activity | Mandatory |
| Gaming Activity | Bets placed, games played, session time | Active gameplay | Mandatory |
| Device / Technical | IP address, browser, device type | Every platform visit | Automatic |
| Communications | Support chat logs, email correspondence | Customer contact | When initiated |
| Marketing Preferences | Opt-in / opt-out status, notification settings | Account settings | Optional |
345wi processes your personal data on the following legal bases in accordance with applicable data protection standards:
345wi uses the personal data collected for the following specific purposes:
To create, administer, verify, and maintain your 345wi account; to authenticate your identity at login; to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer; and to communicate important account notifications directly to your registered mobile number.
To provide you with access to 345wi's full range of gaming services, including live casino, cricket and PSL betting, slot games, fishing arcade titles, and all other features available from time to time on the platform.
To fulfil 345wi's obligations under international gaming licensing requirements and anti-money laundering frameworks, including conducting identity verification, monitoring transactions for suspicious activity, and reporting to appropriate authorities where legally required to do so.
To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, collusion, money laundering, and any other form of misconduct on the 345wi platform. Technical and device data are particularly important for this purpose.
To monitor gaming patterns that may indicate problem gambling behaviour; to administer responsible gaming tools including deposit limits, session timers, cool-off periods, and self-exclusion; and to provide appropriate intervention and support where a player's gaming activity gives rise to concern.
To analyse aggregated, anonymised usage data for the purpose of improving the 345wi platform experience, resolving technical issues, optimising game loading performance across Pakistan's network conditions, and informing product development decisions.
Where you have provided explicit consent, to send you personalised promotional offers, bonus notifications, game recommendations, and news about the 345wi platform. You may opt out of all marketing communications at any time through your account notification settings, without any negative effect on your ability to use 345wi's core services.
⚠️ Important: 345wi does not use your personal data to make fully automated decisions that have legal or similarly significant effects on you without human review. Where automated systems flag an account for investigation — for example, due to suspected fraud or AML concerns — a trained compliance team member conducts a manual review before any material action is taken.
Cookies are small text files placed on your device by a website when you visit it. They serve important functions including keeping you logged in between visits, remembering your preferences, and enabling the platform to understand how visitors interact with it. 345wi uses cookies and similar tracking technologies on the 345wi.app platform.
You may manage non-essential cookie categories through your account settings or through your browser's built-in cookie management tools. Please note that disabling certain cookies may affect the functionality of the 345wi platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly.
345wi does not sell, rent, or trade your personal data. We share your information only in the following strictly defined circumstances:
✅ Our Commitment: 345wi maintains written data processing agreements with all third-party providers who process personal data on our behalf. These agreements require providers to implement appropriate technical and organisational security measures and to process data only as directed by 345wi — never for their own commercial purposes.
As an internationally licensed gaming platform serving Pakistani players, 345wi may transfer your personal data to, or process it in, countries or territories outside Pakistan. This may occur because 345wi's core infrastructure, certain game provider servers, or specific service providers operate from international locations.
Wherever personal data is transferred internationally, 345wi ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that provided under applicable data protection principles. These safeguards include contractual data protection clauses, adequacy mechanisms where applicable, and technical security controls appropriate to the nature of the data being transferred.
By using the 345wi platform, you acknowledge and accept that your personal data may be processed outside Pakistan. If you have concerns about international transfers of your specific personal data, please contact us at the address in Section 15 and we will provide further information applicable to your situation.
345wi retains your personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable legal and regulatory obligations. The following general retention schedule applies:
| Data Type | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory / AML obligation |
| KYC identity documents | Duration of account + 5 years after closure | Licensing requirement |
| Transaction records (PKR) | 7 years from transaction date | AML / Financial regulation |
| Gaming activity logs | Duration of account + 2 years after closure | Licensing / Dispute resolution |
| Customer support records | 3 years from last interaction | Legitimate interest / Quality |
| Technical / device logs | 12 months from collection | Security / Fraud prevention |
| Marketing preferences | Until withdrawn or account closure | Consent-based |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be associated with any identified or identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Subject to applicable law and certain regulatory limitations, you hold the following rights over your personal data held by 345wi. These rights are available to all registered 345wi players regardless of your location within Pakistan:
Request a copy of all personal data 345wi holds about you. We will provide this within 30 days of a verified request.
Request correction of any inaccurate or incomplete personal data held about you. We will action corrections promptly.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
Receive your personal data in a structured, machine-readable format and transmit it to another controller where technically feasible.
Object to processing of your data for marketing purposes or where processing is based on legitimate interests and your specific situation warrants it.
To exercise any of the above rights, please contact 345wi at the details provided in Section 15. We will verify your identity before processing any rights request. We will respond within 30 calendar days of receiving a verified request. In complex cases, this period may be extended by a further 60 days, of which we will notify you.
ℹ️ Limitations: Certain privacy rights may be limited where exercising them would conflict with 345wi's legal obligations — particularly our anti-money laundering requirements and licensing compliance. In such cases, 345wi will explain the applicable limitation and consider whether any part of the request can be satisfied without conflicting with those obligations.
345wi implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While 345wi takes all reasonable precautions to protect your data, no internet transmission or storage system is completely impenetrable. Players are encouraged to use strong, unique passwords and to enable Two-Factor Authentication on their 345wi accounts to minimise the risk of unauthorised access.
The 345wi platform is strictly intended for individuals aged 21 (twenty-one) years and above. 345wi does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory requirement of the 345wi account registration process.
If 345wi becomes aware that personal data has been collected from an individual under 21 — whether through self-disclosure, third-party report, or internal audit — the Account will be immediately suspended, all data associated with that individual will be deleted as soon as legally permissible, and the matter will be handled in accordance with 345wi's underage access policy.
If you are a parent or guardian and believe that a person under your care may have created a 345wi account, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including permanent Account closure and deletion of all associated data.
🔞 Zero Tolerance: 345wi operates a zero-tolerance policy on underage access. We enforce age verification at registration and conduct random post-registration verification checks. The protection of minors is a fundamental priority — not merely a regulatory checkbox — at 345wi.
345wi sends promotional communications — including bonus offers, game launch notifications, tournament announcements, and loyalty programme updates — only to players who have explicitly opted in to receive such communications. Opt-in consent is collected separately from acceptance of these Terms during the registration process, or at any point through your account notification settings.
You may withdraw consent for marketing communications at any time, free of charge and without any negative consequences for your use of 345wi's core gaming services. You can opt out through: (a) your account notification settings; (b) the unsubscribe mechanism included in every 345wi marketing email; or (c) by contacting 345wi support directly. Opt-out requests will be processed within 5 business days.
Certain communications are not marketing communications and will be sent to you regardless of your marketing preferences. These include account security alerts, deposit and withdrawal confirmations, responsible gaming notifications, KYC verification requests, and material changes to these Terms or this Privacy Policy. These transactional communications are essential to your account relationship with 345wi and cannot be opted out of while your account is active.
345wi uses your gaming activity data as part of its responsible gaming obligations. This is one of the most important uses of your personal data on the 345wi platform — and one we want to be transparent about.
Our responsible gaming monitoring systems analyse patterns in your gaming behaviour — including session length, frequency of play, deposit velocity, and self-exclusion history — to identify potential indicators of problem gambling. Where these systems flag a concern, a member of our trained responsible gaming team may make proactive contact to offer support tools and resources.
You have full visibility of and control over your responsible gaming settings through your 345wi account dashboard at all times. Available tools include:
Data collected under responsible gaming monitoring is treated with the highest level of confidentiality. It is used exclusively for player protection purposes and is accessible only to 345wi's responsible gaming team and, where required by our licensing obligations, the relevant regulatory authority.
345wi reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable regulatory requirements. When we make material changes to this Policy, we will notify you by:
Your continued use of the 345wi platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material change, you should cease using the platform and may request voluntary account closure as described in our Terms & Conditions. The most current version of this Policy is always available at 345wi.app/privacy-policy.
For any questions, concerns, or requests relating to this Privacy Policy or 345wi's data practices, please contact our support team using the details below. Privacy enquiries are handled by 345wi's dedicated data protection function and will receive a substantive response within 14 business days of receipt.
Customer Support (24/7 Live Chat): Available from within your 345wi account dashboard. Average first response time: under 3 minutes.
Email: [email protected] — For privacy-specific requests, please use the subject line: "PRIVACY REQUEST – [Your Account Username]" to ensure priority routing.
Data Access / Erasure Requests: Please contact us via live chat or email with your account username and a brief description of your request. We will verify your identity before processing.
If you are dissatisfied with how 345wi has handled your personal data or responded to a privacy rights request, you may raise a formal complaint by emailing [email protected] with the subject line "FORMAL PRIVACY COMPLAINT – [Your Account Username]". 345wi will acknowledge your complaint within 48 hours and provide a full written response within 30 calendar days.
If you remain dissatisfied following 345wi's response to your complaint, you may escalate the matter to the relevant data protection supervisory authority or dispute resolution body applicable under the terms of 345wi's international gaming licence, details of which are available on request.
This Privacy Policy was last reviewed and updated on 1 January 2026 (Version 3.1). 345wi is a registered gaming brand operating under international licensing standards. © 2026 345wi. All rights reserved.
With 345wi, your personal data and PKR funds are protected by industry-leading security. Now that you understand exactly how 345wi handles your information, join Pakistan's most trusted gaming platform with complete confidence.
🔞 21+ Only | Play Responsibly | 256-Bit SSL | Internationally Licensed | PKR Transactions